At Qices, we are committed to providing high-quality products and ensuring customer satisfaction. If you experience any issues with your purchase, we offer a 30-day return policy to ensure a hassle-free shopping experience.
Eligibility for a Refund
We accept returns and issue refunds under the following conditions:
If your item arrives damaged or malfunctioning, you are eligible for a full refund within 30 days of purchase.
The item must be returned in the same condition in which you received it, including all packaging and accessories.
If your item is damaged, you must first trial the item for 14 days before initiating a return request under our 30-day guarantee.
How to Request a Refund
To initiate a refund request, please follow these steps:
Contact Us – Email our support team at 📧 contact@qices.com with your order details, a description of the issue, and clear photos of the damaged or malfunctioning item.
Approval & Return Instructions – Once your request is reviewed and approved, we will provide you with return instructions, including the return shipping address.
Return the Item – Ship the item back to us in its original condition, including all accessories and packaging.
Processing Your Refund – Once we receive and inspect the returned item, we will process your full refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account.
Important Notes
✔ The return must be initiated within 30 days of purchase. ✔ We do not cover return shipping costs unless the item arrived damaged or defective. ✔ Items returned without prior approval may not be accepted for a refund.
For any questions or assistance, feel free to email us at contact@qices.com. We are here to help and ensure you have the best shopping experience with Qices!
