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At Qices, we are committed to providing high-quality products and ensuring customer satisfaction. If you experience any issues with your purchase, we offer a 30-day return policy to ensure a hassle-free shopping experience.

Eligibility for a Refund

We accept returns and issue refunds under the following conditions:

• If your item arrives damaged or malfunctioning, you are eligible for a full refund within 30 days of purchase.
• The item must be returned in the same condition in which you received it, including all packaging and accessories.
• If your item is damaged, you must first trial the item for 14 days before initiating a return request under our 30-day guarantee.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us – Email our support team at 📧 contact@qices.com with your order details, a description of the issue, and clear photos of the damaged or malfunctioning item.
2. Approval & Return Instructions – Once your request is reviewed and approved, we will provide you with return instructions, including the return shipping address.
3. Return the Item – Ship the item back to us in its original condition, including all accessories and packaging.
4. Processing Your Refund – Once we receive and inspect the returned item, we will process your full refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account.

Important Notes

✔ The return must be initiated within 30 days of purchase.
✔ We do not cover return shipping costs unless the item arrived damaged or defective.
✔ Items returned without prior approval may not be accepted for a refund.

For any questions or assistance, feel free to email us at contact@qices.com. We are here to help and ensure you have the best shopping experience with Qices!